Essential MSSP Services to Look For
1. Comprehensive Threat Detection and Response
Your MSSP should offer 24/7 monitoring and the ability to detect and respond to incidents quickly. This should include:
• Real-time monitoring of network traffic and endpoints
• Automated threat detection systems
• Clear incident response protocols with defined SLAs2.
2. Vulnerability Management
Regular vulnerability assessments and patch management are crucial for preventing breaches.
“At FoxTech, we’ve seen that unpatched vulnerabilities remain one of the most common entry points for attackers targeting SMEs,” notes Gibbons. “An effective MSSP doesn’t just identify vulnerabilities—they help prioritise and remediate them based on your specific business risk.”
3. Compliance Support
For UK small businesses, compliance with GDPR and industry-specific regulations is non-negotiable. Your MSSP should understand these requirements and help you maintain compliance through:
• Regular compliance assessments
• Documentation support
• Security controls aligned with regulatory frameworks
4. Tailored to SME Needs
Not all security solutions are created equal, and what works for enterprise may not suit small businesses.
“One size definitely does not fit all in cybersecurity,” Gibbons emphasises. “FoxTech specifically designs security solutions that scale with small businesses, providing enterprise-grade protection without enterprise-level complexity or cost.”
Critical Questions to Ask Potential MSSPs
1. What is your experience with businesses in my sector? Industry-specific knowledge can make a significant difference in understanding your particular threats and compliance needs.
2. How transparent is your pricing structure? Hidden costs can quickly make security services unaffordable. Look for clear, predictable pricing models.
3. What support levels can we expect? Will you have access to security experts when you need them? FoxTech, for example, offers dedicated security specialists for each client rather than just a general helpdesk.
4. How do you handle security incidents? Ask for their typical response times and escalation procedures.
5. Can your services scale with our business? As your business grows, your security needs will evolve. Your MSSP should be able to adapt accordingly.
Red Flags to Watch For
Be wary of MSSPs that:
• Offer generic solutions without understanding your specific needs
• Cannot clearly explain their security approach in terms you understand
• Have vague service level agreements
• Lack UK-based support if that’s important to your operations
Making the Right Choice
“The best MSSP partnerships are built on trust and communication,” says Gibbons. “At FoxTech, we believe in educating our clients so they understand their security posture rather than keeping them in the dark with technical jargon.”
When selecting an MSSP for your small business, prioritise providers like FoxTech that offer transparent, tailored security services with clear communication. The right security partner doesn’t just protect your business—they empower you to make informed security decisions while handling the complex technical aspects on your behalf.
Remember: Cybersecurity is a journey, not a destination. The right MSSP will be there as a trusted partner every step of the way.
